Terms of service
Terms of Service – Mehrab Cosmetics
Last updated: April 13, 2026
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### OVERVIEW
Welcome to Mehrab Cosmetics. Throughout the site, the terms “we”, “us” and “our” refer to Mehrab Cosmetics. By visiting our website or purchasing from us, you agree to be bound by the following Terms of Service and our Privacy Policy.
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### SECTION 1 – GENERAL CONDITIONS
You must be at least 18 years old or using this site under supervision of a guardian.
You agree not to use our products for any illegal or unauthorized purpose.
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### SECTION 2 – PRODUCTS
We try our best to display products accurately. However, actual product color or appearance may slightly differ due to screen settings.
We reserve the right to modify or discontinue any product at any time.
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### SECTION 3 – ORDERS & ACCEPTANCE
All orders are subject to acceptance and availability.
We reserve the right to cancel or refuse any order at our discretion, including suspicious or fake orders.
Orders can only be cancelled before dispatch. Once shipped, cancellation is not allowed.
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### SECTION 4 – PRICING & PAYMENTS
All prices are listed in PKR and may change without notice.
We offer the following payment methods:
- Advance Payment (Preferred) via Bank Transfer, Easypaisa, or JazzCash
- Online Payment (via website, where available)
- Cash on Delivery (COD) – Only available on customer request with 50% advance payment
We reserve the right to refuse or cancel COD orders if advance payment is not received.
Orders will only be confirmed after payment verification (if applicable).
We also reserve the right to cancel any order due to pricing errors or suspicious activity.
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### SECTION 5 – SHIPPING & DELIVERY
Delivery times are estimates and may vary due to courier delays or external factors.
We are not responsible for delays caused by courier companies.
If the customer is unavailable at delivery:
- The courier may attempt re-delivery
- Additional charges may apply
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### SECTION 6 – RETURNS & REFUNDS
All returns and refunds are governed by our Return & Refund Policy available on our website.
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### SECTION 7 – ACCOUNT & INFORMATION
You agree to provide accurate and complete information when placing orders.
We are not responsible for issues caused by incorrect details provided by you.
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### SECTION 8 – THIRD-PARTY SERVICES
Our store is powered by Shopify. Payment processing and some services may be handled by third parties.
We are not responsible for third-party services or websites.
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### SECTION 9 – INTELLECTUAL PROPERTY
All content on this website including images, logos, text, and design is the property of Mehrab Cosmetics.
You may not copy, reproduce, or use our content without permission.
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### SECTION 10 – FRAUD & MISUSE
We reserve the right to cancel or block any orders or accounts that appear fraudulent, abusive, or suspicious.
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### SECTION 11 – LIMITATION OF LIABILITY
We are not liable for any indirect or consequential damages arising from the use of our products or services.
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### SECTION 12 – GOVERNING LAW
These Terms shall be governed by the laws of Pakistan.
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### SECTION 13 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the website means you accept the updated Terms.
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### SECTION 14 – CONTACT INFORMATION
📧 Email: support@mehrab.store
📱 WhatsApp: 03162528375
📍 Address: Office No. 343/G, Gulshan e Rafique Colony, Gole Chowk, Faisalabad, Pakistan
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Thank you for choosing Mehrab Cosmetics.
