Shipping policy
Shipping Policy – Mehrab Cosmetics
Last updated: April 13, 2026
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### Order Processing Time
All orders are processed within 1–2 working days after confirmation.
Orders are not processed or shipped on Sundays or public holidays.
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### Shipping Time
Estimated delivery time across Pakistan is:
- 2–5 working days for major cities
- 3–7 working days for other areas
Delivery times may vary depending on your location and courier service.
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### Shipping Partners
We use trusted courier services including TCS, Leopards Courier, and PostEx to deliver your orders safely and on time across Pakistan.
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### Shipping Charges
Shipping charges are calculated at checkout or may vary depending on your location and order size.
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### Order Confirmation
Orders are confirmed after:
- Payment verification (for advance payments)
- Customer confirmation (for Cash on Delivery orders, if applicable)
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### Cash on Delivery (COD)
Cash on Delivery is available only on customer request with 50% advance payment.
We reserve the right to cancel COD orders if advance payment is not received.
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### Order Tracking
Once your order is shipped, you will receive a tracking number via WhatsApp or email to track your parcel.
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### Delivery Issues
If you are unavailable at the time of delivery:
- The courier may attempt re-delivery
- Additional charges may apply
If the order is returned due to incorrect address or unavailability, re-delivery charges will be applied.
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### Delays
We are not responsible for delays caused by courier services, weather conditions, or other unforeseen circumstances.
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### Damaged or Missing Items
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery at:
📧 support@mehrab.store
📱 WhatsApp: 03162528375
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### Contact Us
📧 Email: support@mehrab.store
📱 WhatsApp: 03162528375
📍 Address: Office No. 343/G, Gulshan e Rafique Colony, Gole Chowk, Faisalabad, Pakistan
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Thank you for shopping with Mehrab Cosmetics.
