Refund policy

Return & Refund Policy – Mehrab Cosmetics

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

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### Eligibility for Return  
To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging with proof of purchase (receipt or order confirmation).

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### Return Process  
To start a return, you can contact us at support@mehrab.store or WhatsApp us at 03162528375.  
If your return request is approved, you will be provided with instructions on how and where to send your parcel.

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### Return Address  
Office No. 343/G, Gulshan e Rafique Colony, Gole Chowk, Faisalabad, Pakistan.

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### Return Conditions  
- Returns are only accepted if the item is damaged, defective, or incorrect  
- Items that have been used or opened (especially beauty/skin care products) are not eligible for return  
- Items sent back without prior approval will not be accepted  

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### Return Shipping  
Customers are responsible for return shipping charges.

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### Damages and Issues  
Please inspect your order upon delivery. If you receive a damaged, defective, or wrong item, contact us immediately so we can resolve the issue quickly.

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### Non-Returnable Items  
- Used or opened products  
- Personal care items (e.g., creams, skincare products)  
- Sale items and gift cards  

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### Refunds  
Once we receive and inspect your return, we will notify you about the approval status.  
If approved, your refund will be processed within 7–10 working days.

Refunds can be issued via:  
- Bank Transfer  
- Easypaisa / JazzCash  
- Store Credit (as per customer preference)  

If you have not received your refund within 10 working days, please contact us at support@mehrab.store.

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Thank you for shopping with Mehrab Cosmetics.